Last updated: 10 June 2025
At Bedside Manners Pty Ltd ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Personal Information We Collect
We may collect the following types of personal information:
Name
Contact details (address, email, phone number)
Payment information
IP address and device information
Any other information you provide to us directly or via our website
2. How We Collect Personal Information
We collect personal information when you:
Use our website or services
Contact us via email, phone, or online forms
Make a purchase or request a quote
Subscribe to our newsletter or marketing communications
3. Why We Collect Personal Information
We collect, hold, use, and disclose personal information for purposes including:
Providing and improving our products and services
Processing orders and payments
Communicating with you about your account or transactions
Sending marketing and promotional materials (you can opt out at any time)
Complying with legal obligations
4. How We Store and Protect Your Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure, including [describe security measures, e.g., encryption, access controls.
5. Disclosure of Personal Information
We may disclose your personal information to:
Service providers and partners who assist us in operating our business
Payment processors and delivery companies
Legal or regulatory authorities as required by law
6. Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us at [email protected]. We will respond within a reasonable timeframe
7. Complaints
If you believe we have breached your privacy rights, please contact us at [email protected]. We will investigate your complaint and respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.