About the Course

Healthcare consultations are managed through conversation. Understanding how and why people make particular communication choices can help in identifying your own strategies for making your consultations effective and efficient. This course is designed to provide you with insights into what goes on behind the curtain so that you can become more effective communicators.

What you'll learn

The importance of communication

Explain the role of communication in healthcare consultations.

What goes on in consultations

Describe different social norms that influence communication in healthcare consultations.

Why things go wrong in consultations

Identify reasons why miscommunication and other communication challenges can occur in healthcare consultations.

Dr Sarah J White

Dr Sarah J White is a conversation analyst with over 18 years of experience research and teaching how we get things done through conversation. Sarah brings her in depth expertise in analysing conversations as well as her experience in teaching University students and professionals to these modules to help you improve your communication.

Course Curriculum

5 Chapters · 15 Lessons

  1. 1

    Introduction to Patient Consultations

    1. (Included in full purchase)

      Welcome

    2. (Included in full purchase)

      How to use this course

    3. (Included in full purchase)

      Your perspectives on communication with consumers

  2. 2

    Effective communication

    1. (Included in full purchase)

      Effective communication

    2. (Included in full purchase)

      The impact of communication

  3. 3

    Conversation in consultations

    1. (Included in full purchase)

      Conversation in consultations

    2. (Included in full purchase)

      Conversational agendas

  4. 4

    Social norms and conversation

    1. (Included in full purchase)

      Social norms and consultations

    2. (Included in full purchase)

      Social norms

  5. 5

    Practical applications

    1. (Included in full purchase)

      Activity

    2. (Included in full purchase)

      Effective communication in practice

    3. (Included in full purchase)

      Reflective questions

    4. (Included in full purchase)

      Practical applications

    5. (Included in full purchase)

      Reflection on course learning

    6. (Included in full purchase)

      Resources and references

Ready to Transform Your Practice?

Take the leap towards becoming a more effective communicator.

$60.00

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